Refund policy

At PoshPixels, every design is custom-made specifically for you, so please choose carefully before placing your order.

Change of mind

Because our invitation suites, signage and stationery are made to order and personalised to each customer's event details, we do not offer refunds or exchanges for change of mind once production has begun.

Digital proofs

Every order includes a digital proof for your approval before we begin production. Please review your proof carefully — wording, spelling, dates and layout are your responsibility to check and approve. Once you approve a proof, we are not able to offer a refund for errors contained in the approved proof.

Faulty or damaged items

If your order arrives faulty, damaged in transit, or significantly different from what you ordered, please contact us at info@poshpixels.com.au within 7 days of delivery with photos of the item and packaging. We will work with you to arrange a reprint, repair, or refund, in line with your rights under the Australian Consumer Law.

Your rights under Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, including your right to a repair, replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

Cancellations

If you need to cancel an order, contact us as soon as possible. Orders can be cancelled for a full refund only if production has not yet started. Once your digital proof has been approved and production has begun, cancellations are no longer possible.

Contact us

Questions about a refund? Email info@poshpixels.com.au or call +61 478 821 800.